1–6
Business days to produce
Our usual production and dispatch window.
SHIPPING & DELIVERY
From print to your wall.
CITTRA prints are produced through a distributed production network, allowing many orders to be made closer to their delivery destination rather than travelling from one central warehouse.
2–5
Business days after dispatch
A typical delivery window when the courier is running normally.
Tracked delivery
All CITTRA poster and print orders are sent with tracking.
HOW IT WORKS
Printed closer to where it is going.
Order placed Your print enters production.
1–6 business days Our normal production and dispatch window.
Usually 2–5 business days Typical delivery after dispatch. Some regions can take longer.
Your order is routed through a distributed production network rather than one fixed print facility. The production location is selected using factors such as the delivery address, product availability, production capacity and logistics.
That means the country your print is produced in can vary from order to order. We produce closer to the delivery destination where practical, but an order can occasionally be made elsewhere when availability or logistics require it.
CURRENT SHIPPING RATES
Simple rates at checkout.
These are our current GBP shipping rates. Rates, thresholds and eligible destinations can change, so the price shown at checkout is always the final rate that applies to your order.
FREE SHIPPING ZONES
£3.49
Standard shipping is £3.49. Spend £25 or more and standard shipping is free in the destinations below.
See included destinations
Austria, Belgium, Bulgaria, Canada, Switzerland, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia and the United States.
OTHER CURRENT DESTINATIONS
£9.99
These destinations currently use a flat standard shipping rate of £9.99. The £25 free-shipping threshold does not currently apply to this group.
See included destinations
United Arab Emirates, Australia, Brazil, Cyprus, Hong Kong SAR, Israel, Japan, South Korea, Malaysia, New Zealand and Singapore.
If your destination is not available at checkout, we cannot currently accept an order to that location through the store.
01 Production and dispatch
Most CITTRA prints are produced and dispatched within 1–6 business days.
CITTRA orders are routed through a distributed production network, so the production country can differ from one order to another. Production is selected according to the delivery address, product availability, capacity and logistics.
Once dispatched, delivery is usually around 2–5 business days when the courier is running normally. Some destinations can take longer.
02 Tracking
All CITTRA poster and print orders are sent with tracking.
Tracking normally becomes useful after production has finished, the parcel has been handed to the carrier and the first carrier scan has been registered. There can be a short delay between dispatch and the first visible update.
The carrier can vary depending on where your print is produced and where it is going, so we do not promise a particular courier.
03 Customs, duties and import charges
Producing closer to the delivery address means many orders do not need to cross an international border. Sometimes international fulfilment is still necessary.
Qualifying economy shipments within or to the European Union, United Kingdom, Norway, United States, Canada, Australia/New Zealand and Singapore are currently sent DDP (Delivered Duty Paid), meaning customs duties are handled before delivery on those qualifying shipments.
Other international shipments can be subject to local customs duties, import taxes or handling charges. When they apply, they are set by the destination country and are normally the recipient’s responsibility.
Customs treatment depends on the shipping origin, destination, order value, product and shipping method. Any charge raised by local customs is separate from CITTRA’s shipping charge.
04 More than one print
Posters and prints placed in the same order will usually be produced and sent together.
Very occasionally an order can be split because of production availability, location or logistics. If that happens, parcels can arrive at different times even though they belong to the same order.
Orders placed separately are separate orders and are produced and shipped independently.
05 Wrong address, failed delivery or a parcel that has not arrived
If something has gone wrong with the delivery address, delivery attempts, an uncollected parcel or an order that appears lost, our Returns & Refunds page explains what happens next.
Read Returns & Refunds →06 Damaged or incorrect delivery
If your order arrives damaged, defective or is not what you ordered, keep the item and its packaging while you contact us. Clear photos can help us understand what happened and resolve it faster.
See the Returns & Refunds process →NEED HELP?
Waiting on a print?
If tracking looks unusual or your order has moved beyond the estimated window, send us your order number and we will help you work out what is happening.